Michelle Sundholm IVR/MOH Voice Over
You either love ‘em or hate ‘em – IVR (Interactive Voice Response) and MOH (Message On Hold) system are commonly the first voice a customer hears when they call a business about their products or services. And they can make a lasting impression with your customers. When looking for a voice over to help callers navigate a phone directory, complete a survey, leave a voicemail, or listen to a message about your latest business hours or holiday product launch, who you hire can make the difference between callers hating ‘em or loving ‘em. With Michelle Sundholm providing your IVR/MOH/Telephony voice over, they’re sure to love ‘em!
Make Your First Impression Last with Friendly, Informative IVR Voice Over
A wise old saying holds that “the first impression is the truth, and all that follows is merely the excuse of memory”. Michelle understands that, and as the first voice a caller encounters, she makes sure she is friendly and informative as she greets your customers and helps them navigate your directory.
When customers call your business, they often want to speak to a person, so when they first reach an automated system or are placed on hold, you want that experience to equal or surpass the satisfaction of interacting with one of your employees. That’s why it is important to engage a professional IVR voiceover who is welcoming, helpful, and clear. You put a premium on the customer experience, so don’t forget to make sure your automated voice is of equally high quality.
While it’s tempting to look for cost savings by using an employee to provide the IVR voice over, that may ultimately lead to spending more to re-record entire systems once that employee leaves or is no longer available to record updates to prompts in order to ensure consistency in your phone systems. By hiring a professional to record your phone system voice over, you are actually saving money long-term and cementing consistency and quality with a voice over business that you can call on for updates as your company grows.
Hire An Experienced Commercial Voice Over Actor For Your Message On Hold
As an experienced commercial voice over actor, Michelle excels in capturing the right timber, tone, pitch, and tempo to make commercials resonate with customers. Her voice over is authentic, confident, and real and she brings her commercial expertise to your Message on Hold (MOH) advertising campaigns.
Whether your campaigns are casual and straight-talking, or excited and enthusiastic, you want the time your customers spend on hold to be enjoyable and informative, rather than boring or silent. Michelle has the commercial experience from working with brands like HGTV, Honda, Quaker, Lysol, Bank of America and USA Today. From the cool mom, to the enterprising start-up founder, to the reassuring and calm voice of reason, Michelle knows how to dial into your characters and scripts and bring them to life.
And if your MOH is solely to provide information about business hours, locations, and the company mission, Michelle knows how to deliver your messages like your favorite college professor, never boring, always engaging.
Get Broadcast-Quality Audio From A Professional Studio
Another benefit to using a professional voice over for IVR and MOH, is the quality of the audio. Working with her husband Steve who is a producer and sound engineer, Michelle is able to guarantee broadcast-quality audio. She records for her clients from her professional, custom studio and isolation booth and she is equipped with Source Connect, ISDN, Phone Patch, Skype, Zoom and any other form of connectivity needed for collaborating.
Michelle understands that there are few things more valuable for a B2B relationship than trust. It is with that in mind that she works hard to find the deliveries that resonate with your customers, understand your goals, and work to make the customer experience for your callers exceed expectations. Her clients are her number one priority, and she works to make sure every collaboration is easy, fun, and productive.
Michelle’s grounded, dependable IVR/MOH voice over is one that you’ll turn to again and again for quality audio, delivered on-time and on-budget. She’s never missed a deadline. Michelle provides clear communication and manages your schedules and deadlines as if they were her own.
In the same way that Michelle crafts the perfect homemade vanilla caramel (which clients often receive as a treat!), she takes the time to craft the perfect voice over for your phone systems. When you have voice over from Michelle, your customers will feel valued and enjoy their time in your telephonic office space. This, in turn, will enhance brand loyalty and appreciation from your customers because calling you is also a treat!
Use the Contact form and get in touch with Michelle today to connect with your customers and leave a lasting impression that ensures they will love interacting with your phone systems!